Cancellations and Complaints

Cancellations

You are able to cancel your order within 7 working days. The 7 days will start the day after you receive the goods.

We will fully refund the price of the goods, which you will receive within 30 days of cancellation.

We will not refund the cost of return delivery.

Complaints

If for any reason you are not happy with our service please phone us on 01287 659036 or 01287 659038, fax us on : 01287 659039 or email info@myfirstyears.co.uk.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 24 hours and keeping you informed of our progress during the complaints procedure.

If you would like further information, please don't hesitate to contact us.

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